FAQ

Registration and verification

Can I make an exchange without registration and verification?

Which documents do I need to submit to verify my profile?

“Verified” profile:
- registration and completing the questionnaire are required;
- ID document (International passport or European ID card);
- “liveness” identity verification with the use of a camera;
- proof of address of residence.

What document can I provide to prove my identity?

What document can I provide as proof of address?

What are the main document requirements?

Why do you need my personal data?

On what basis do you collect personal data and customer documents?

Which countries do you not provide services to?

Are there any age restrictions?

How long does it take to verify?

Where can I see the status of my verification request?

I uploaded documents but they were rejected, why is another document requested?

What is the MRZ code?

Why was I denied in the establishment of a business relationship with BTCBIT?

How many profiles can I create?

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