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Frequently asked questions

Can I make an exchange without registration and verification?
To make an exchange you must register your profile. You must verify your profile after you have exchanged the first 60 EUR / USD to buy or 1,000 EUR / USD to sell.
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Which documents do I need to submit to verify my profile?
“Basic” profile level:
- total limit for purchases 60 EUR/USD;
- total limit for sales 1000 EUR/USD;
- registration and completing the questionnaire are required.

“Standard” profile level:
- total limit for purchases 500 EUR/USD;
- total sales limit 5000 EUR/USD;
- ID document (e.g. ID card, passport).

“PRO” profile level:
- exchanges without a total limit;
- identification document (e.g. ID card, passport);
- “liveness” identity verification with the use of a camera;
- proof of address of residence.
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What document can I provide to prove my identity?
We accept the following documents:
- a passport (pages with personal data);
- ID card (both sides);
- driving license (both sides).
N.B. A residence permit is not accepted, as an identity document.
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What document can I provide as proof of address?
The following documents may be accepted as proof of address:

- a utility bill;
- a telecommunications bill, other than mobile phone bills;
- a statement from a bank or other financial institution;
- a statement from a government office;
- the address registration page in your passport showing your full residential address. The passport pages containing personal data must also be provided. This option applies only to citizens of those countries in whose passports this information is present.
- an ID card, residence permit or driving license if this document shows your full address of residence/registration.

The document provided must contain your full residential address and be issued in your name (the spelling of your name and surname must match exactly the spelling of your name and surname in your identity document).

*Document must not be older than 3 months
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What are the main document requirements?
- Document must be valid for at least 1 month from the date of submission;
- The document is without significant damage;
- All data is easy to read (high-quality file, no glare or fading);
- The file must be original (no formatting or graphical interference);
- All edges of the document must be visible, without cuts;
- The file size is between 1 and 10 MB.
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Why do you need my personal data?
BTCBIT.NET follows international anti-money laundering standards and regulations, as do banks and financial institutions.
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On what basis do you collect personal data and customer documents?
The BTCBIT.NET exchange service collects personal data and customer documents in accordance with the company’s anti-money laundering (AML) policy.
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Which countries do you not provide services to?
At present, BTCBIT does not provide service to the following countries and regions. This list is subject to change: Albania, Algeria, Barbados, Bahamas, Benin, Bolivia, Botswana, Burkina Faso, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Congo, Crimea, Cuba, the Democratic Republic of the Congo, Democratic People’s Republic of Korea, Ecuador, Ethiopia, Ghana, Iran, Iraq, Islamic Republic of Afghanistan, Japan, Jamaica, Kenya, Kuwait, Lebanon, Libya, Mali, Mozambique, Myanmar, Nepal, Nicaragua, Pakistan, Panama, Rwanda, Senegal, Somalia, South Sudan, State of Palestine, Sudan, Syria, Tanzania, Togo, Uganda, Venezuela, Yemen, Zambia, Zimbabwe, Pridnestrovian Moldavian Republic, Donetsk Oblast (Ukraine), Luhansk Oblast (Ukraine), United States of America from the following states: New York (NY), Georgia (GA), Connecticut (CT), New Mexico (NM), Washington (WA), Hawaii (HI), Vermont (VT), Texas (TX), Nevada (NV).
This list is subject to change.
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Are there any age restrictions?
We only provide services to people over the age of 18.
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How long does it take to verify?
The verification process is automatic and normally takes no more than 15 minutes. Once the verification is complete, you will receive an email informing you of the result of the verification.
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Where can I see the status of my verification request?
You can check your verification status in your profile, or from the email sent to your specified email address after the verification process has been completed.
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I uploaded documents but they were rejected, why is another document requested?
The verification process is done automatically by the system. If the uploaded document is not recognised by the system or does not meet the requirements, the verification will be rejected, and you will receive a request for another document with an explanation of the reason for rejection.
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What is the MRZ code?
The MRZ (Machine-Readable Zone) is located at the bottom of the identity document and consists of two lines of code which contain the personal data of the document holder, such as his/her full name, document number, nationality, date of birth and expiry date of the document.
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Why was I denied in the establishment of a business relationship with BTCBIT?
Unfortunately, we cannot disclose the details of the basis on which the decision was made.
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How many profiles can I create?
Only one account per user is allowed. All subsequent accounts for the same person will be blocked and the transactions created in them will be transferred to the first account created.
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Do you have any questions?
Please feel free to contact us if you have any more questions.