BTCBIT logotype in a form of an uppercase B letter made from blue colored triangles
logo, cryptocurrency, png, buy, sell, crypto, bitcoin, ethereum, altcoins, xrp, zcash, dash, exchange

Frequently asked questions

Can I make an exchange without registration and verification?
To make an exchange you must register and verify your profile.
Still need help? Contact us

Which documents do I need to submit to verify my profile?
“Verified” profile:
- registration and completing the questionnaire are required;
- ID document (International passport or European ID card);
- “liveness” identity verification with the use of a camera;
- proof of address of residence.
Still need help? Contact us

What document can I provide to prove my identity?
We accept the following documents:
- International passport (pages with personal data);
- European ID card (both sides);
N.B. A residence permit is not accepted, as an identity document. In some cases, a European residence permit may be requested as an additional document.
Still need help? Contact us

What document can I provide as proof of address?
The following documents may be accepted as proof of address:

- a utility bill;
- a telecommunications bill, other than mobile phone bills;
- a statement from a bank or other financial institution;
- a statement from a government office;
- the address registration page in your passport showing your full residential address. The passport pages containing personal data must also be provided. This option applies only to citizens of those countries in whose passports this information is present.
- an ID card, residence permit or driving license if this document shows your full address of residence/registration.

The document provided must contain your full residential address and be issued in your name (the spelling of your name and surname must match exactly the spelling of your name and surname in your identity document).

*Document must not be older than 3 months
Still need help? Contact us

What are the main document requirements?
- Document must be valid for at least 1 month from the date of submission;
- The document is without significant damage;
- All data is easy to read (high-quality file, no glare or fading);
- The file must be original (no formatting or graphical interference);
- All edges of the document must be visible, without cuts;
- The file size is between 1 and 10 MB.
Still need help? Contact us

Why do you need my personal data?
BTCBIT.NET follows international anti-money laundering standards and regulations, as do banks and financial institutions.
Still need help? Contact us

On what basis do you collect personal data and customer documents?
The BTCBIT.NET exchange service collects personal data and customer documents in accordance with the company’s anti-money laundering (AML) policy.
Still need help? Contact us

Which countries do you not provide services to?
At present, BTCBIT does not provide Service to the following countries and regions. This list is subject to change: Afghanistan, Albania, Algeria, Bangladesh, Bahamas, Benin, Bolivia, Cameroon, Central African Republic, Chad, China, Democratic Republic of the Congo, Cote d'Ivoire, Cuba, Democratic People's Republic of Korea, Ecuador, Egypt, Eritrea, Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Japan, Kuwait, Lebanon, Liberia, Libya, Macedonia, Mali, Morocco, Myanmar, Nauru, Nepal, Nicaragua, Pakistan, Palestine, Panama, Qatar, Russian Federation, Somalia, South Sudan, Sudan, Syrian Arab Republic, Togo, Trinidad and Tobago, Uganda, Venezuela, Yemen, Zimbabwe, Abkhazia, Azores, Crimea, Donetsk Oblast (Ukraine), Gaza Strip, Kashmir, Kherson, Kosovo, Luhansk Oblast (Ukraine), Nagorno Karabakh, Northern Cyprus, South Ossetia, Zaporizhzhia, West Bank, Pridnestrovian Moldavian Republic, United States of America from the following states: New York (NY), Georgia (GA), Connecticut (CT), New Mexico (NM), Washington (WA), Hawaii (HI), Vermont (VT), Texas (TX), Nevada (NV).
This list is subject to change.
Still need help? Contact us

Are there any age restrictions?
We only provide services to people over the age of 18.
Still need help? Contact us

How long does it take to verify?
The verification process is automatic and normally takes no more than 15 minutes. Once the verification is complete, you will receive an email informing you of the result of the verification.
Still need help? Contact us

Where can I see the status of my verification request?
You can check your verification status in your profile, or from the email sent to your specified email address after the verification process has been completed.
Still need help? Contact us

I uploaded documents but they were rejected, why is another document requested?
The verification process is done automatically by the system. If the uploaded document is not recognised by the system or does not meet the requirements, the verification will be rejected, and you will receive a request for another document with an explanation of the reason for rejection.
Still need help? Contact us

What is the MRZ code?
The MRZ (Machine-Readable Zone) is located at the bottom of the identity document and consists of two lines of code which contain the personal data of the document holder, such as his/her full name, document number, nationality, date of birth and expiry date of the document.
Still need help? Contact us

Why was I denied in the establishment of a business relationship with BTCBIT?
Unfortunately, we cannot disclose the details of the basis on which the decision was made.
Still need help? Contact us

How many profiles can I create?
Only one account per user is allowed. All subsequent accounts for the same person will be blocked and the transactions created in them will be transferred to the first account created.
Still need help? Contact us

Do you have any questions?
Please feel free to contact us if you have any more questions.