FAQ

My exchange order

Where can I see the status and other information related to my order?

I have paid my order by bank transfer. When will my order be processed?

The exchange has been completed, but the cryptocurrency has not arrived to the specified wallet.

To which crypto wallet address was my cryptocurrency sent? Where can I find the transaction hash?

The status of my order is “Completed”, but the funds received from the sale have not been credited to my card.

I have sent cryptocurrency for sale. Why was my order cancelled?

I paid for the purchase of cryptocurrency, but my order was cancelled.

To which bank details do I have to make the bank transfer?

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