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Frequently asked questions

What is the minimum amount of cryptocurrency I can buy?
The minimum amount of cryptocurrency you can buy is equivalent to $50/€50 (depending on your local currency).
How long has your company been in business?
BTCBIT.NET has been operating since 2017.
How can I buy cryptocurrency?
    1. Create an account and complete the required steps to verify your identity.
    2. Use the exchange rate calculator on the BTCBIT.NET homepage.
    3. Enter the amount of fiat currency you want to purchase cryptocurrency for and choose a payment method.
    4. Choose your preferred cryptocurrency.
    5. Click on the 'Exchange' button.
    6. Enter your wallet address and verify your wallet.
    7. Check your details are correct, read our terms of use agreement and tick the box at the bottom if you agree to the terms.
    8. Enter your card details and click on the 'Pay' button.
    9. A full list of your transactions, including any pending transactions, can be viewed under 'Transaction History'.
How can I sell cryptocurrency?
1. Sign up;
2. Upload all requested documents for customer profile verification;
3. Click on the "Sell" section, on the main page;
4. Select one of the proposed offers or use a calculator;
5. Specify amount of cryptocurrency, that you want to exchange;
6. Click "Exchange";
7. In the column that appeared below, specify bank account where you want to receive funds;
9. Check previously entered information. Read and agree with the rules of the exchange service BTCBIT.NET;
10. Send Bitcoins from your wallet to the BTCBIT wallet or scan the QR code;
11. SEPA / SWIFT transfer will be made, after that certain amount of confirmations will be received to sended transaction;
12. The SEPA transfer usually takes from 1 to 3 working days to receive funds to the bank account / The SWIFT transfer usually takes from 3 to 5 working days to receive funds to the bank account;
13. A full list of your transactions, including any pending transactions, can be viewed under 'Transaction History'.
What do I need to do to start trading on BTCBIT.NET?
    - Create an account with BTCBIT.NET.
    - Upload your documents to verify your identity.
    - Choose a valid payment method.
What are the accepted forms of ID?
Please provide us with a scan of your valid passport (this should include the photograph page as well as the opposing page) or your valid ID card (make sure you include the front and the back).
Which documents do I need to provide for the address verification process?
We accept any of the following:
    - Utility bill;
    - Mobile phone/internet bill;
    - Copy of bank statement;
    - Official document confirming your address from official authorities.
    *Documents should be no more than 3 months’ old
What payment methods do you accept?
    Payments can be made by:
    - Credit or debit card;
    - Bank transfer (SEPA or Wire);
    - Epay.
- AdvCash
- Perfect Money
- Payeer

We are constantly striving to improve our service and will be therefore adding more payment methods in the near future.

What are your hours of service?
Our exchange is open 24/7. Transactions are processed in real time.
What are reserves?
A reserve is an amount of a specific currency held by the cryptocurrency exchange for the purpose of allowing transactions.
Can I use my Maestro/Visa Electron card?
You can use your Maestro/Visa Electron card to buy cryptocurrencies.
What are SEPA payments?
The Single Euro Payments Area (SEPA) is a format for cross-border payments within the European Union. SEPA facilitates bank transfers made in euros, meaning that payments between countries in the EU/EEA are equivalent to domestic transfers.
Why do you need to verify my identity?
We collect information about you in accordance with the industry's AML ('Anti-Money Laundering') and KYC ('Know Your Customer') requirements.
When can I expect my refund?
Refunds usually take 1 to 3 business days to process. You can find out more about our refund policy here: Refund Policy
Can I use a friend's or family member's credit/debit card to make a transaction?
No, to make a payment, the cardholder name must match the name as it appears on your BTCBIT.NET account.
Do you accept customers from all countries?
We don't currently accept customers from the following countries:
Afghanistan, Algeria, Bahrain, Bangladesh, Bosnia and Herzegovina, Crimea, Cuba, Ethiopia, Iran, Iraq, Iceland, Japan, Kuwait, Lebanon, Libya, Nigeria, North Korea, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, South Sudan, Sudan, Syria, Uganda, Vanuatu, Yemen and United States of America from the following states: New York (NY), Georgia (GA), Connecticut (CT), New Mexico (NM), Washington (WA), Hawaii (HI).
What are the fees when using a credit or debit card?
Every transaction incurs the following fees:
    Processing fee: 4.5%
    Exchange fee: 4.5%
    Network fee: 0.0001 BTC / 0.005 ETH / 0.001 LTC / 0.00001 XRP / 0.0001 BCH / 0.0055 DASH / 0.005 ETC / 0.0002 ZEC
What are the transaction limits?
Transactions are limited to the following amounts:
    Payment card:
    - € 30 000 per 24-hour period;
    - € 70 000 per week;
    - € 150 000 per month.
    Bank transfer:
    - € 100 000 per 24-hour period;
    - € 500 000 per week;
    - € 1 500 000 per month.
Perfect Money:
    - € 30 000 per 24-hour period;
    - € 90 000 per week;
    - € 300 000 per month.
Advanced Cash:
    - € 30 000 per 24-hour period;
    - € 90 000 per week;
    - € 300 000 per month.
    - € 30 000 per 24-hour period;
    - € 90 000 per week;
    - € 300 000 per month.
How long does it take to verify my account?
The verification process typically takes 15 minutes but can take anything up to 12 hours in certain cases.
My documents were rejected and I was asked to submit a different type of document. What do I do?
Documents are verified automatically. If the documents you supplied are not of decent quality and cannot therefore be verified by the automated system, you will be asked to supply different documents.
How can I contact you?
You can get in touch via the following contact methods:
    - Online chat;
    - Email: info@btcbit.net
    - Telephone: +371 66090222
    - Via the contact form on our website.
What is an MRZ code?
The MRZ (Machine Readable Zone) refers to the code that can be found at the bottom of the identity page in machine-readable passports and ID documents.
The cryptocurrency I purchased hasn't been credited to my wallet. What do I do?
Check the status of your transaction by clicking on your wallet address in the corresponding invoice. The delay could be due to the blockchain not yet having confirmed your transaction.
What is a blockchain confirmation?
In order to minimize the possibility of fraud, all transactions must be verified by the blockchain. This is an automated process.
What cryptocurrencies can I trade on BTCBIT.NET?
You can trade Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), XRP, Dash (DASH), Ethereum Classic (ETC), Zcash (ZEC). We will be adding more cryptocurrencies in the future.
I have trouble accessing my account. What do I do?
To reset your password, click on the 'forgotten password' link. If you are still having trouble signing in, please contact us.
Do you have a referral program?
As a verified client you can join our referral scheme by clicking on the 'Referral Program' section in your account. Here you will find your unique referral link. Whenever a friend clicks on your referral link and makes a transaction on our platform, you will be credited with a bonus.
    Up to 25 transactions per week - 12% referral bonus;
    More than 25 transactions per week - 25% referral bonus.
Do you run special offers for your verified customers?
Please refer to the 'News' section of our website for special offers and promotions.
Where are you located?
Exchange service BTCBIT.NET is registered in Poland with operational offices in Latvia and Estonia. You can find out more about us in the 'About us' section of our website.
Can I buy cryptocurrency without registering?
To buy cryptocurrency you must open an account and complete the identity verification process.
What can I do to keep my account safe?
Use a strong password containing a mix of letters, numbers and symbols. Turn on 2-step verification to further protect your account.
Can I cancel a transaction?
If the transaction hasn't been processed yet, you can request a refund.
Can I use a virtual card to buy cryptocurrency?
You can use any virtual card that displays the Visa or MasterCard logo and allows you to make international transactions.
What are blockchain transaction fees?
A blockchain transaction fee is applied to every transaction to cover mining costs.
Why do you need my personal details?
BTCBIT.NET adheres to international anti-money laundering regulations and is required to verify customers as part of the KYC process.

Do you have any questions?
Please feel free to contact us if you have any more questions.